Reference

Terms and Conditions for Using bn00

These terms set out what you agree to when you open and use your bn00 account — covering deposits through bKash, Nagad, and Rocket, how your account is managed, and what we expect from you.

bKash, Nagad, Rocket coveredAccount-holder responsibilitiesJurisdiction-dependent accessWallet and withdrawal rulesSupport contact included
bn00 Terms and Conditions for Using bn00
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you believe a term has been applied to your account incorrectly, our support team handles these queries directly. You do not need to navigate a legal process to ask a straightforward question — send us a message and we will respond with a plain explanation. Players in Dhaka and elsewhere in Bangladesh can reach us through the channels below.

Team online

Live Chat

Open the chat icon from any page on bn00. Available for account and terms queries; response times vary by queue but we aim to reply promptly.

Email Support

Write to us at the support address listed in your account dashboard. Include your account ID and the term or transaction you are asking about for a faster response.

Account Help Centre

The Help Centre on bn00 covers common terms questions with plain-language answers. Check there first — many account queries are resolved without waiting for a reply.

ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Your account data — login details, wallet history, payment method records — is held under standard encryption practices. We do not share your personal information with third parties outside of what is needed to process your bKash, Nagad, or Rocket transactions and to comply with applicable legal requirements. You can request a summary of the data we hold on your account by contacting support with your account ID. We retain transaction records for the period required under applicable financial and legal obligations, after which inactive data is removed from live systems.

Data Retention

We keep your account and transaction records for as long as required by applicable law and our operational obligations. You may request details of what we hold via support.

Cookie Use

bn00 uses session and preference cookies to keep your account logged in and remember your settings. You can manage cookie preferences through your browser, though some features rely on them.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Requesting Changes

To update your registered mobile number, linked wallet, or personal details, submit a request through account settings or contact support with proof of identity for verification.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice. If yours is not here, support is one message away.

Yes. These terms cover all account activity, including deposits and withdrawals via bKash, Nagad, and Rocket. Each payment method also follows its own network rules alongside ours.

We post the updated version on bn00 and flag what changed. Continuing to use your account after an update means you accept the revised terms. We aim to give reasonable notice before significant changes take effect.

Access depends on your local law and eligible regions. It is your responsibility to check whether using bn00 is permitted where you are. We do not make legal determinations on your behalf.

Contact support first with your account ID and the specific term or transaction in question. We review these queries directly and aim to resolve them without requiring a formal process.

Send a data request to support with your account ID. We will confirm what records we hold and the retention period that applies, in line with our policy and applicable legal requirements.

Contact support immediately. Include your account ID and the transaction reference. We can place a hold on your account wallet while the transaction is investigated and verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.