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How bn00 Handles Your Personal Information

This privacy policy explains exactly what data bn00 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or reach our support team.

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bn00 How bn00 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right first step. You can reach us through live chat on the bn00 site, by email, or through the in-app message channel on mobile. We aim to respond to data-related requests within a reasonable period — your request will not be left without a reply.

Live Chat Open live chat from your account dashboard. Our support team can log a data request and confirm receipt while you are still in the session.
Email Support Send your data request by email with your registered account details. We will verify your identity before processing any access or deletion request.
In-App Message From the mobile app, go to Account, then Help, then Send a Message. Your request is tagged to your account automatically so nothing gets lost.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your account information safe — from the moment you log in to the point where a withdrawal is confirmed back to your Rocket or Nagad wallet. Each layer is described below so you know exactly what we do, not just that we do something.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand page flow. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Any change to your linked bKash or Nagad wallet requires a fresh OTP confirmation before it takes effect.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulation. You may request deletion once that period has passed.

Third-Party Sharing

Your data is shared only with payment processors — such as the bKash or Rocket gateway — and only to the extent needed to complete your transaction. We do not sell personal data.

Your Privacy Rights — Common Questions

These are the questions we hear most from account holders in Bangladesh about how their data is managed. If something is not covered here, reach out through live chat or email and we will give you a direct answer.

We collect your name, email address, mobile number and, during payment setup, the wallet identifier for bKash, Nagad or Rocket that you link to your account.

No. Your bKash PIN and Nagad security code are processed entirely within those wallets' own systems. bn00 never receives or stores them.

Contact us via live chat or email with your registered account details. We verify your identity first, then provide your data within a reasonable period after confirmation.

Yes. Once your account is closed and any mandatory retention period under applicable regulation has passed, you can request full deletion. Email or live chat are both valid channels for this.

Only the Rocket payment gateway, strictly to process and verify your transaction. We do not share your payment records with advertisers, affiliates or any unrelated third parties.

It applies where bn00 is accessible and where local law permits. Eligibility and data rights depend on your region — check your local regulations if you are unsure.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.